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Laundry - Up To $500 cash back

Bonus Offer

Details

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Lodge your claim here


FAQs

Before claiming please read


Terms & Conditions

Please read the terms & conditions


Eligible Appliances

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Frequently Asked Questions


Q1. What is the promotional offer?

Buy an eligible Fisher & Paykel washing machine and claim up to $300 cash back. Plus buy an eligible Fisher & Paykel dryer in the same transaction and claim to get an additional $200 cash back.


Q2. When & where is the promotion running?

Promotion runs from 01 April 2019 - 01 September 2019 at participating retailers nationally.


Q3. What are the qualifying products?

Washing Machine Model Cash Back
Washer Dryer Combo WD8560F1 $300
Front Loader 10kg+ WH1060P1, WH1260P1, WH1260F1 $300
Front Loader 8kg - 9kg WH8060P1, WH8060P2, WH8060F1, WH8560P2, WH8560J3, WH8560F1 $150
Plus buy an eligible Fisher & Paykel dryer in the same transaction and claim to get an additional $200 cash back.
Dryers Model Addtional Cash Back
Condensing Dryer DE8060P2, DC8060P1 $200
Heat Pump Condensing Dryer DH8060C1, DH8060P1, DH9060P1 $200

Qualifying product(s) must be purchased during the promotional period (01 April 2019 - 01 September 2019) as indicated on your proof of purchase.


Q4. How do I claim my cash back?

To claim your cash back you must complete the online claim form here.

You must complete this form by 01 December 2019 (even if your product is on backorder - refer to question 8) in order to be eligible.


Q5. How do I submit a copy of my proof of purchase and what is required on it?

Proof of purchase must be uploaded to your online claim form. You can provide us with your proof of purchase by scanning or taking a photo of your proof of purchase and uploading it with your claim form. All images must be legible. Please ensure that you retain your original proof of purchase.

In order to validate your claim we require your proof of purchase to be in focus & legible and it must clearly show:

  • Customer name (must match the customer name on the claim form)
  • Date of purchase
  • Store Name, including address (address not applicable if purchased online)
  • Invoice number
  • Details of qualifying products including model number & the price paid (excluding any additional charges eg warranty costs)
  • Qualifying Product(s) have been paid for in full during the promotional (with the exception of products on backorder - refer to question 8).
  • Total invoice amount

If proof of purchase requirements are not met above your claim will be declined and you will then be required to submit a new online registration form with the correct information.


Q6. What are the requirements for the claim form?

When registering your claim you must supply the following information:

  • Contact details - name (which must match the customer name on the proof of purchase), address, and daytime contact phone number and bank account details. The promoter accepts NO responsibility for a claimant submitting incorrect bank account details.
  • Product code(s) & serial number(s) of your qualifying product(s)
  • Copy of your proof of purchase - a receipt/tax invoice indicating date of purchase, store (including address) invoice number, details of qualifying products including model number, the price paid (excluding any additional charges eg warranty costs) and total invoice amount.


Q7. Can I mail in my redemption form?

No - redemption for this promotion is online only.


Q8. My product is on backorder. Should I still enter?

Yes. If a qualifying product(s) is on backorder ('out of stock') a deposit on that product must be paid during the promotional period to be eligible for this offer. Full payment and receipt of the qualifying product(s) (and therefore access to the product serial number) must occur before 11:59 PM 01 December 2019 in order to lodge an online claim for this promotional offer.


Q9. Am I still eligible for this product if I choose to delay delivery beyond 01 December 2019?

No. Customers who choose to delay the delivery of their qualifying product(s) beyond 01 December 2019 will not be eligible to claim for this offer.


Q10. Will products purchased from commercial (trade) or wholesale suppliers be accepted?

No, purchases made from commercial or wholesale supplier are not eligible for this promotion.


Q11. I have an eligible product under a rental agreement. Am I still eligible to enter?

Yes. Products under rental agreements with a minimum period of no less than 18 months are eligible for this promotion. To qualify, a rental agreement must be established during the promotional period. Proof of rental agreement must be submitted with your online entry to this promotion and must clearly detail the qualifying model(s) purchased, date of establishment of rental agreement and the rental term. Products under rental plans with rental terms less than 18 months are ineligible to claim for this promotion.


Q12. How will I receive my cash back?

If your claim is approved you will receive an approval email. Your cash back will be paid to the bank details nominated on your online registration form. Please take care to provide the correct details otherwise if your payment fails we will decline your claim and you will then be required to submit a new online registration.


Q13. What happens if I supply the wrong bank account details.

If you supply the incorrect bank account details please advise us. If your payment fails we will decline your claim and you will then be required to submit a new online registration form with the correct bank account details.


Q14. It has been 45 days since I submitted my claim and I have not received my approval email or cash back. What should I do?

Please contact us and provide your 12 digit unique code (found in your confirmation of entry email) so we can follow up your claim.