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Kitchen - 10% Cash Back

Cash Back

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FAQs

Before claiming please read our FAQs


Terms & Conditions

Please read the terms & conditions


Eligible Appliances

View all Eligible Appliances

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Frequently Asked Questions


Q1. What is the promotional offer?

Spend $7,000 or over on qualifying Fisher & Paykel kitchen appliances in a single transaction from a participating retailer nationally and be eligible to receive 10% cash back of the total purchase price of the Qualifying Product(s) purchased (being the amount actually paid by the claimant for the relevant Qualifying Product(s), excluding installation costs, accessories/spare parts, delivery fees and any other costs/fees imposed by the retailer or any other person).


Q2. When & where is the promotion running?

Promotion runs from 01 July 2019 - 30 September 2019 at participating retailers nationally.


Q3. What are the qualifying products?

Product Category Qualifying Product
Built-in Ovens All Built-in Ovens
Companion Products All Companion products
Freestanding Cookers All Freestanding Cookers
Rangehoods All Rangehoods
Cooktops All Cooktops
Refrigerators All Refrigerators (excluding all Bar Fridges)
Wine Cabinets All Wine Cabinets
CoolDrawer™ Multi - Temperature Drawer CoolDrawer™ Multi-Temperature Drawer
Vertical Freezers All Vertical Freezers, excluding all Chest Freezers
Dishwashers All Dishwashers, including all DishDrawer™ Dishwashers

Qualifying products must be purchased in a single transaction during the Promotional Period (01 July 2019 - 30 September 2019) as indicated on your proof of purchase.


Q4. How do I claim my cash back?

To claim you must complete the online claim form here.

You must complete this form by 30 December 2019 (even if your product is on backorder - refer to question 7) in order to be eligible.


Q5. How do I submit a copy of my proof of purchase?

In order to validate your claim, we require your proof of purchase to be in focus & legible and it must clearly show:

  1. Customer name (must match the customer name on the claim form)
  2. Date of purchase
  3. Store Name, including address (address not applicable if purchased online)
  4. Invoice number
  5. Details of Qualifying Product(s), including model number & the price paid (excluding any additional charges, e.g. warranty costs)
  6. Qualifying Product(s) have been paid for in full during the promotional period (with the exception of products on backorder - refer to question 7).
  7. Total invoice amount

You can provide us with your proof of purchase by using a computer or a smartphone, and either scanning or take a photo of your proof of purchase.

  1. Scanning - scan proof of purchase & save as a PDF
  2. Photo - take a photo of your proof of purchase from your smartphone & make sure it is in focus & legible
If the above proof of purchase requirements are not met, your claim will be declined and you will then be required to submit a new online registration form with the correct information.


Q6. Can I mail in my redemption form?

No - redemption for this promotion is online only.


Q7. My product is on backorder. Should I still enter?

Yes. If you place a deposit on a qualifying products during the promotional period and a product(s) is on backorder ('out of stock') you must still register a claim by 30 December 2019. Your proof of purchase must indicate that you paid a deposit on the qualifying products during the promotional period (01 July 2019 - 30 September 2019) and made full payment by 30 December 2019, prior to submitting your claim.


Q8. Am I still eligible for this product if I choose to delay delivery beyond 30 December 2019?

No. Customers who choose to delay the delivery of their qualifying products beyond 30 December 2019 will not be eligible to claim for this offer.


Q9. Will products purchased from commercial (trade) or wholesale suppliers be accepted?

No, purchases made from commercial or wholesale supplier are not eligible for this promotion.


Q10. I have an eligible product under a rental agreement. Am I still eligible to enter?

Yes. Products under rental agreements with a minimum period of no less than 18 months are eligible for this promotion. To qualify, a rental agreement must be established during the promotional period. Proof of rental agreement must be submitted with your online entry to this promotion and must clearly detail the qualifying products purchased, date of establishment of rental agreement and the rental term. Products under rental plans with rental terms less than 18 months are ineligible to claim for this promotion.


Q11. How will I receive my cash back?

If your claim is approved, you will receive an approval email. Your cash back will be paid to the bank details nominated on your online registration form. Please take care to provide the correct bank details, as if your payment fails, your claim will be declined and you will then be required to submit a new online registration.


Q12. What happens if I supply the wrong bank account details.

If you supply the incorrect bank account details please advise us. If your payment fails we will decline your claim and you will then be required to submit a new online registration form with the correct bank account details.


Q13. It has been 45 days since I submitted my claim and I have not received my approval email or cash back. What should I do?

Please contact us and provide your 12 digit unique code (found in your confirmation of entry email) so we can follow up your claim.