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Perfect Pair - Bonus 10% Rebate

Bonus Offer

Details

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FAQs

Before claiming please read our FAQs


Terms & Conditions

Please read the
Terms & Conditions


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Frequently Asked Questions


Q1. What is the promotional offer?

Purchase an eligible Fisher & Paykel washing machine and dryer (as detailed below) in a single transaction between 01 July 2017 and 03 December 2017 from a participating retailer nationally and be eligible to receive a bonus 10% rebate of the total purchase price (being the amount actually paid by the claimant for the relevant eligible model combination and excluding installation costs, delivery fees and any other costs / fees imposed by the retailer or any other person).


Q2. When & where is the promotion running?

Promotion runs from 01 July 2017 - 03 December 2017 at participating retailers nationally.


Q3. What are the Qualifying Products?

ELIGIBLE MODELS BONUS REBATE VALUE
Purchase one Washing Machine PLUS one Dryer from the list below

Front Loader Washing Machines Washer Dryer 7.5kg WD7560P1
WashSmart™ 12kg WH1260P1
WashSmart™ 7.5kg WH7560P1
WashSmart™ 7.5kg WH7560P2
FabricSmart™ 8kg WH8060F1
WashSmart™ 8kg WH8060P1
WashSmart™ 8kg WH8060P2
FabricSmart™ 8.5kg WH8560F1
QuickSmart™ 8.5kg WH8560J1
QuickSmart™ 8.5kg WH8560J2
QuickSmart™ 8.5kg WH8560J3 
WashSmart™ 8.5kg WH8560P1
WashSmart™ 8.5kg WH8560P2
Top Loader Washing Machines WashSmart™ 10kg WA1068G1
FabricSmart™ 10kg WA1068P1
WashSmart™ Eco 8kg WA8060E1
WashSmart™ 8kg WA8060G1
FabricSmart™ 8kg WA8060P1
WashSmart™ Eco 8.5kg WA8560E1
WashSmart™ 8.5kg WA8560G1
FabricSmart™ 8.5kg WA8560P1
CleanSmart™ 10kg WL1068P1
CleanSmart™ 8kg WL8060P1
Dryers Condensor Dryer 8kg DC8060P1
Vented Dryer 6kg DE6060G1
Vented Dryer 6kg DE6060P1
Condensor Dryer 8kg DE8060P2
Heat Pump Condensor Dryer 8kg DH8060P1
Washer Dryer 7.5kg WD7560P1

10% Rebate off your total purchase price

Qualifying product(s) must be purchased in a single transaction during the Promotional Period (01 July 2017 - 03 December 2017) as indicated on your proof of purchase.


Q4. How do I claim my bonus?

To claim your bonus you must complete the online claim form here.

You must complete this form by 03 March 2018 (even if your product is on backorder - refer to question 7) in order to be eligible.


Q5. How do I submit a copy of my proof of purchase?

In order to validate your claim we require your proof of purchase. Your proof of purchase must clearly show a receipt/tax invoice indicating the purchase store & address, date of purchase, invoice number, details of the Qualifying Products including model number and the price paid for the product (excluding any additional charges eg warranty costs) and that the product(s) have been paid for in full during the promotional (with the exception of products on backorder - refer to question 7).

You can provide us with your proof of purchase by using a computer or a smartphone & either scanning or take a photo of your proof of purchase.

  1. Scanning - scan proof of purchase & save as a PDF
  2. Photo - take a photo of your proof of purchase from your smartphone & make sure it is in focus & legible


Q6. Can I mail in my redemption form?

No - redemption for this promotion is online only.


Q7. My product is on backorder. Should I still enter?

Yes. If you place a deposit on a qualifying appliance(s) during the promotional period and a product(s) is on backorder ('out of stock') you must still register a claim by 03 March 2018. Your proof of purchase must indicate that you paid a deposit on the qualifying product during the promotional period (01 July 2017 - 03 December 2017) and made full payment by 03 March 2018, prior to submitting your claim.


Q8. Am I still eligible for this product if I choose to delay delivery beyond 03 March 2018?

No. Customers who choose to delay the delivery of their qualifying product(s) beyond 03 March 2018 will not be eligible to claim for this offer.


Q9. Will products purchased from commercial (trade) or wholesale suppliers be accepted?

No, purchases made from commercial or wholesale supplier are not eligible for this promotion.


Q10. I have an eligible product under a rental agreement. Am I still eligible to enter?

Yes. Products under rental agreements with a minimum period of no less than 18 months are eligible for this promotion. To qualify, a rental agreement must be established during the promotional period. Proof of rental agreement must be submitted with your online entry to this promotion and must clearly detail the qualifying model(s) purchased, date of establishment of rental agreement and the rental term. Products under rental plans with rental terms less than 18 months are ineligible to claim for this promotion.


Q11. How will I receive my rebate?

If your claim is approved you will receive an approval email. Your rebate will be paid to the bank details nominated on your online registration form. Please take care to provide the correct details.


Q12. What happens if I supply the wrong bank account details.

If you supply the incorrect bank account details please advise us. If your payment fails we will decline your claim and you will then be required to submit a new online registration form with the correct bank account details.


Q13. It has been 45 days since I submitted my claim and I have not received the rebate. What should I do?

Please contact us and provide your 12 digit unique code (found in your confirmation of entry email) so we can follow up your claim.